Contact Us
Official Contact Channels
service@foonetery.com
Use this email for product questions, order assistance, shipping updates, returns, refunds, payment questions, and general customer service.
+86 184 0432 5660
For general Customer Care inquiries and assistance with existing purchases.
Service Hours
Customer Care Availability
9:00 AM – 6:00 PM China Standard Time (UTC+8)
We aim to respond to customer emails within 24–48 business hours. Messages received on weekends or public holidays will normally be reviewed on the next business day.
How We Can Help
Product
Materials, dimensions, product use, care, and design information.
Order
Order status, payment, tracking, shipping, and delivery assistance.
Aftercare
Returns, refunds, damaged items, and post-purchase support.
Business Information
Henan Feicheng Network Technology Co., Ltd.
Foonetery is owned and operated by Henan Feicheng Network Technology Co., Ltd.
Henan Feicheng Network Technology Co., Ltd. is responsible for Foonetery brand operations, online store management, product sales, order administration, and Customer Care.
This is the registered business address associated with the company operating Foonetery.
Returns & Return Address
Contact Customer Care Before Returning An Item
The designated return address for approved Foonetery returns is:
Please contact service@foonetery.com and receive return authorization and instructions before sending any product back. Please obtain return authorization before shipment so your return can be correctly identified and processed.
Order Support
Have Your Order Number Ready
Include your order number, the email used at checkout, and a short description of your question so we can locate your purchase more efficiently.
Damaged Or Incorrect Items
Include Supporting Details
If an item arrives damaged, defective, incorrect, or incomplete, please provide your order number, a description of the issue, and clear photos or videos where relevant so our team can review the request.
Website Support
Shopping Or Checkout Questions
If you experience an issue while browsing foonetery.com, adding a product to your cart, completing checkout, or viewing your order information, contact Customer Care and describe the issue. Screenshots may be helpful when available.
Thoughtful Support For Everyday Rituals
Foonetery aims to provide clear product information and responsive Customer Care throughout the shopping experience — from selecting an artistic cup to order delivery and after-purchase support.
Official Foonetery Contact Details