Shipping Policy
SHIPPING ADMINISTRATION
Henan Feicheng Network Technology Co., Ltd.
Foonetery is owned and operated by Henan Feicheng Network Technology Co., Ltd., which is responsible for store operations, customer service, order administration, and shipping coordination for purchases made through foonetery.com.
Registered Business Address:
Office 606, 6th Floor, No. 7, Zhongdao East Road, Zhengdong New District, Zhengzhou City, Henan Province
YOUR SHIPPING JOURNEY
Prepare
Your order is confirmed, reviewed, and prepared for fulfillment.
Protect
Your artistic cups are carefully packaged to help protect delicate details during transportation.
Ship
Your package is transferred to the carrier and tracking information is provided when available.
ORDER PROCESSING
1–3 Business Days
Most orders are processed and prepared for shipment within 1–3 business days after successful payment confirmation.
Business days do not include weekends or public holidays. Processing may require additional time during major holidays, promotional events, or periods of unusually high order volume.
TRACKING
Shipment Updates
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available from the carrier.
SHIPPING RATES
Available Shipping Options
STANDARD SHIPPING
$5.99
Applies to orders with a subtotal from $0.00 to $49.98.
FREE STANDARD SHIPPING
FREE
Available for eligible orders with a subtotal of $49.99 or more.
EXPRESS SHIPPING
$7.99
Express shipping may be available for eligible destinations and orders.
Shipping options and final applicable charges are displayed during checkout before payment is completed.
ESTIMATED DELIVERY TIME
STANDARD SHIPPING
7–15 Business Days
Estimated transit time is approximately 7–15 business days after the order has been dispatched.
EXPRESS SHIPPING
5–10 Business Days
Estimated transit time is approximately 5–10 business days after dispatch where Express Shipping is available.
Please note: Processing time and delivery time are separate. Estimated delivery times are not guaranteed and may vary due to carrier operations, severe weather, holidays, customs processing, destination accessibility, or other circumstances outside our reasonable control.
FULFILLMENT INFORMATION
Where Orders May Be Fulfilled
Orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on product availability, inventory location, logistics capacity, and the delivery destination.
The fulfillment location may differ from the registered business address shown in this policy.
ARTISTIC CUP PROTECTION
Extra Attention For Delicate Details
Because artistic drinkware may feature sculptural handles, raised textures, decorative edges, specialty finishes, or other delicate design elements, we use protective packaging intended to reduce movement and impact during transportation.
ORDER TRACKING
Follow Your Shipment
Once your order has been dispatched, available tracking information will be sent to the email address provided during checkout.
Tracking systems may require additional time after shipment before the first carrier update appears.
DELIVERY SUPPORT
DELAYED SHIPMENT
Tracking Has Not Updated?
If tracking has not updated for an extended period or your package is significantly delayed beyond the estimated delivery window, contact Customer Care with your order number so we can help review the shipment.
LOST PACKAGE
Package Appears Lost?
If your package appears to be lost, please contact us. We will review the available tracking information and work with the carrier or fulfillment partner when appropriate to determine a suitable solution.
DAMAGED DELIVERY
Item Arrived Damaged?
If an item arrives damaged, defective, or materially damaged during shipment, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.
DELIVERY STATUS
Tracking Shows Delivered But You Cannot Find Your Package
If tracking shows your package as delivered but you cannot locate it, please check nearby delivery areas, household members, reception areas, or neighbors where appropriate. You may also contact the carrier for available delivery details.
If the package still cannot be located, contact Foonetery Customer Care with your order number and tracking details so we can review the available information and assist you.
ADDRESS CHANGES
Review Your Shipping Details Carefully
Please make sure your recipient name, shipping address, postal code, telephone number, and other delivery information are accurate before completing checkout.
If you notice an error, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once fulfillment or shipment processing has begun.
ORDER CHANGES
Changes Before Shipment
If you need to change or cancel an order, please contact service@foonetery.com as soon as possible after placing your order.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once fulfillment or shipment processing has begun.
BUSINESS INFORMATION
Henan Feicheng Network Technology Co., Ltd.
Brand: Foonetery
Website: foonetery.com
Registered Business Address:
Office 606, 6th Floor, No. 7, Zhongdao East Road, Zhengdong New District, Zhengzhou City, Henan Province
Customer Service Phone:
+86 184 0432 5660
Customer Support Email:
service@foonetery.com
FOONETERY SHIPPING SUPPORT
Questions About Your Delivery?
For shipping questions, tracking assistance, delayed packages, damaged deliveries, or order updates, contact the Foonetery Customer Care team at service@foonetery.com . Please include your order number for faster assistance.
Phone: +86 184 0432 5660
Henan Feicheng Network Technology Co., Ltd. · Foonetery · foonetery.com