Return Policy
RETURN ADMINISTRATION
Henan Feicheng Network Technology Co., Ltd.
Foonetery is owned and operated by Henan Feicheng Network Technology Co., Ltd., which is responsible for Foonetery brand operations, order administration, customer support, approved returns, and refund processing for purchases made through foonetery.com.
01 · RETURN WINDOW
180-Day Return Period
Eligible Foonetery purchases may be returned within 180 calendar days after confirmed delivery.
Your return request must be submitted within the applicable return period. Requests submitted after 180 calendar days may not qualify unless otherwise required by applicable law.
02 · RETURN ELIGIBILITY
Original Condition
The item should normally be unused, unwashed, unaltered, and in substantially the same condition as received.
Complete Product
Original packaging, protective inserts, included accessories, and other supplied components should be returned where applicable.
Proof Of Purchase
Your order number, purchase confirmation, or other reasonable order information may be required for verification.
04 · HOW TO REQUEST A RETURN
Contact Us Before Sending Any Item
Contact
Email service@foonetery.com with your order number, return reason, and relevant product details.
Review
Our Customer Care team will review the request and confirm eligibility.
Authorization
If approved, you will receive return authorization and the applicable return instructions.
Return
Send the item back according to the approved instructions and keep available tracking information.
05 · APPROVED RETURN ADDRESS
Return Address For Approved Requests
After receiving return approval, eligible returns should be sent according to the instructions provided by Foonetery Customer Care. The designated return address is:
Office 606, 6th Floor, No. 7, Zhongdao East Road, Zhengdong New District, Zhengzhou City, Henan Province
Do not send any return before contacting service@foonetery.com. Unauthorized returns or packages sent contrary to the provided instructions may be delayed or may not be accepted.
ARTISTIC CUP CARE
Protect The Product During Return Transit
Some Foonetery cups may feature sculptural handles, textured surfaces, specialty glazing, decorative edges, unusual silhouettes, or other delicate artistic elements. Returned products should be securely packaged to reduce movement and impact during transit.
PACKAGING
Use Protective Materials
Whenever reasonably possible, reuse the original packaging, inserts, cushioning, and protective materials supplied with the product.
07 · SELLER-RESPONSIBLE ISSUES
No Additional Approved Return Cost For Our Error
If a return is required because the item was delivered damaged, defective, incorrect, or materially inconsistent with the product ordered, Foonetery will provide the applicable approved return solution without requiring the customer to pay additional approved return shipping costs.
08 · ITEMS THAT MAY NOT QUALIFY FOR RETURN
Used Or Washed Items
Products showing use, washing, alteration, misuse, or customer-caused damage may not qualify.
Customized Items
Personalized or made-to-order products may not qualify where their non-returnable status was clearly disclosed before purchase.
Incomplete Returns
Products missing important accessories or components may not qualify where the missing items materially affect return eligibility.
Unauthorized Returns
Packages returned without prior approval or contrary to Customer Care instructions may not be accepted.
09 · EXCHANGES
Exchange Requests
Exchange availability depends on inventory, product condition, destination, and the circumstances of the order.
Contact Us Before Returning The Item
If you would prefer an exchange rather than a refund, contact service@foonetery.com first. Our team will confirm whether an exchange is available and provide the appropriate instructions.
10 · RETURN INSPECTION
What Happens After Your Return Arrives?
After an approved return is received, the product will be reviewed to confirm its condition and return eligibility.
We will notify you whether your refund has been approved, declined, or requires additional information.
11 · REFUND METHOD
Refunds Return To The Original Payment Method
Approved refunds will normally be issued to the original payment method used for the purchase.
REFUND TIMING
5–10 Business Days
Approved refunds are generally issued within 5–10 business days after the returned item has been received, inspected, and approved.
When Will The Refund Appear In Your Account?
After Foonetery issues an approved refund, your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account. These posting times are controlled by the payment provider and may vary.
12 · RETURN SHIPPING
Free Return Benefit
Eligible orders covered by the 180 Days Free Return benefit may qualify for approved free-return arrangements provided through Foonetery Customer Care.
13 · ORIGINAL SHIPPING
Original Shipping Charges
Original shipping charges, including Express Shipping fees, are generally not refundable for voluntary returns unless otherwise required by applicable law or confirmed by Foonetery Customer Care.
ORIGINAL SHIPPING REFERENCE
Orders $0.00–$49.98
14 · ADDRESS & DELIVERY INFORMATION
Please Provide Accurate Order Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If a parcel is returned because of an incomplete or incorrect address supplied by the customer, please contact Customer Care so we can review the available options for the order.
BUSINESS INFORMATION
Henan Feicheng Network Technology Co., Ltd.
Brand: Foonetery
Website: foonetery.com
Registered Business Address:
Office 606, 6th Floor, No. 7, Zhongdao East Road, Zhengdong New District, Zhengzhou City, Henan Province
Customer Service Phone:
+86 184 0432 5660
Customer Support Email:
service@foonetery.com
FOONETERY RETURN SUPPORT
Need Help With A Return?
Please contact the Foonetery Customer Care team before sending any product back. Include your order number, return reason, and photographs where relevant so we can review your request efficiently.
Email:
service@foonetery.com
Phone:
+86 184 0432 5660
Company:
Henan Feicheng Network Technology Co., Ltd.
Registered & Approved Return Address:
Office 606, 6th Floor, No. 7, Zhongdao East Road, Zhengdong New District, Zhengzhou City, Henan Province
Henan Feicheng Network Technology Co., Ltd. · Foonetery · foonetery.com